Privacy Policy

Last updated: September 1, 2025

Glamio operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Glamio is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

  • Contact details: name, billing/shipping address, phone number, email address.

  • Financial information: credit/debit card numbers, payment details, transaction confirmations.

  • Account information: username, password, security questions, preferences, and settings.

  • Transaction information: items you view, cart, wishlist, purchase, return, or exchange.

  • Communications: details you provide when contacting us.

  • Device information: browser, IP address, device identifiers.

  • Usage information: how you interact with the Services, including navigation and actions.

Sources of Personal Information

We may collect personal information from:

  • Directly from you (when you create an account, purchase, contact us, etc.).

  • Automatically (cookies, your device, browsing activity).

  • Service providers (payment processors, shipping, analytics).

  • Partners or third parties.

How We Use Your Personal Information

  • Provide & improve Services: fulfill orders, process payments, manage accounts, shipping, returns, reviews, and personalization.

  • Marketing & advertising: send promotional communications and show targeted ads.

  • Security & fraud prevention: detect, investigate, and prevent fraudulent or illegal activity.

  • Communications: respond to inquiries, provide support.

  • Legal obligations: comply with laws, respond to legal requests, enforce terms.

How We Disclose Personal Information

We may disclose information to:

  • Shopify and third-party vendors (IT, payments, analytics, support, fulfillment).

  • Business/marketing partners (for targeted advertising and promotions).

  • Social media integrations (if you use them).

  • Our affiliates within our corporate group.

  • In business transactions (mergers, sales, bankruptcy).

  • When required by law.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information to operate and improve the Services. This may involve cross-border transfers. To learn more, visit the Shopify Consumer Privacy Policy.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their practices. Please review their privacy and security policies.

Children’s Data

Our Services are not directed to children. We do not knowingly collect personal information from anyone under the age of majority in your jurisdiction.

Security & Retention

We use safeguards to protect your data but cannot guarantee “perfect security.” We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights & Choices

Depending on where you live, you may have rights to:

  • Access / Know the information we hold about you.

  • Request deletion of your information.

  • Correct inaccurate information.

  • Request portability of your data.

  • Opt out of marketing communications (unsubscribe option in emails).

If you are in the UK or EEA, you may also have the right to:

  • Object to or restrict certain processing.

  • Withdraw consent (without affecting prior processing).

To exercise rights related to data processed by Shopify, visit the Shopify Privacy Portal

We will not discriminate against you for exercising your rights.

Complaints

If you are unhappy with how we process your data, please contact us. You may also lodge a complaint with your local data protection authority.

International Transfers

We may transfer your personal information outside your country. For EU/UK data, we use recognized transfer mechanisms such as Standard Contractual Clauses, unless the destination country is deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

📧 support@glamio.co.uk

📍 Glamio Ltd, Unit 14, Riverside Industrial Estate, London, E16 2AB, United Kingdom

For the purposes of data protection laws, Glamio is the data controller of your personal information.